FAQ

For basic issues that you may encounter, please first review the FAQs for solutions

Q1: Why choose you?

A: As a gold supplier ,we have a good reputation on our customers,because of the good quality , suitable price and good service.

Q2: You are factory or trading company?

A: we are 100% factory, we also do trading online.

Q3: What is your shipping way?

A: We usually ship it via DHL/UPS/Fedex/TNT/Aramex. If you have big quantity, you can choose air freight or Sea shipment.

Q4: What is your payment?

A: T/T wire bank transfer,West Union,Moneygram, Paypal, Escrow.

Q5: Can I take a sample for quality check?

A: Sure, we offer free sample for some low cost OEM products, but clients pay shipping cost.

Q6: Can you put my brand name(LOGO)on the products?

A: Yes,We can. Laser print, Silk print for your choose, MOQ 100 pcs each model.

Q7: Can you printed our logo on the product or do the customized package box for us?

A: Sure, our factory produces OEM/ODM/OBM.

Q8: Can you ship the goods to my agent or shipping forwarder in China?

A: Yes, we can, just tell us your code in your agent or forwarder side, also tell us your agent or forwarder address and contactdetails.

Q9: Can you ship my goods to Amazon FBA warehouse?

A: Sure we can, pls send us the SKU label and Amazon outside Carton labels.

Q10: How can you solve the problem if we receive the defective goods?

A: Send us the pictures or video first time, we will send free replacement goods for you.

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