CENAVA provides industrial computing devices for manufacturing, logistics, warehousing, transportation, utilities, field service, equipment maintenance and other professional applications.

Our product range includes rugged tablets, industrial handheld terminals, rugged smartphones, rugged laptops and industrial touch panel computers. Available platforms support Android, Windows or Linux operating systems, allowing project buyers to select devices according to their software, interface and deployment requirements.

Frequently Asked Questions About Industrial Rugged Devices Manufacturer

1. Why choose CENAVA as your rugged device partner?
Founded in 2003, CENAVA has 20+ years of experience in industrial computing hardware, serving more than 700 enterprise clients worldwide across manufacturing, logistics, utilities, and public safety sectors. We control the entire process in-house — from structural design and mold development to hardware/software R&D and manufacturing — allowing us to deliver reliable, field-tested rugged tablets, panel PCs, and handheld terminals backed by responsive engineering support.

2. Are you a factory or a trading company?
CENAVA is a 100% factory-owned manufacturer headquartered in Shenzhen, China. We also support project-based procurement and small-batch trial orders through our online channels.

3. What certifications do your products carry?
Depending on the model, our devices carry CE, FCC, and RoHS certifications, and select rugged tablet series are tested to MIL-STD-810H standards for shock, vibration, and extreme-temperature resistance. We also offer ATEX and IECEx certified explosion-proof models for hazardous environments such as oil & gas facilities, chemical plants, and mining sites. Full certification documents are available on request. [See our ATEX & IECEx product line ]

4. Can you customize the product with our logo or branding?
Yes. We support laser engraving and silk-screen printing for logo customization, with a minimum order quantity (MOQ) of 1 units per model.

5. Do you offer OEM/ODM and custom packaging?
Yes, our factory supports full OEM/ODM/OBM services, including custom packaging design and branded carton boxes tailored to your project requirements.

6. What shipping methods do you support?
For sample and small-batch orders, we ship via international couriers such as DHL, UPS, FedEx, TNT, or Aramex. For bulk orders, we support air freight and sea freight, and can coordinate directly with your designated freight forwarder.

7. Can you ship to our freight forwarder or agent in China?
Yes. Simply provide your forwarder or agent's contact details and shipping code, and we will coordinate delivery accordingly.

8. What payment terms do you accept?
We accept T/T (bank wire transfer), PayPal, and Escrow for standard orders. For larger project-based or repeat orders, Letter of Credit (L/C) and other trade-standard terms can be arranged — please discuss with our sales team.

9. Can I get a sample before placing a bulk order?
Yes, we offer free samples for select low-cost OEM products; the customer covers the shipping cost. 

10. What's the difference between IP65, IP67, and IP68 ratings, and how do I choose?
The IP rating describes a device's protection against dust and water ingress. IP65 protects against dust and low-pressure water jets — suitable for light rain or indoor industrial environments. IP67 allows temporary immersion in up to 1 meter of water for 30 minutes — suitable for outdoor use and wet warehouse conditions. IP68 offers the highest protection, withstanding continuous or deeper immersion — ideal for extreme outdoor, marine, or heavy washdown environments. Our sales team can help match the right rating to your use case.

11. Do your rugged tablets meet military-grade durability standards?
Select models across our rugged tablet, laptop, and handheld lines are tested to MIL-STD-810H, covering resistance to drop, vibration, shock, humidity, and extreme temperatures. Certified models are noted on each product page.

12. Do you offer explosion-proof (ATEX/IECEx) devices for hazardous environments?
Yes. We offer a dedicated line of ATEX and IECEx certified rugged devices designed for potentially explosive atmospheres, such as oil & gas facilities, chemical plants, grain storage, and mining sites. [Visit our ATEX & IECEx page ] 

13. Do you provide SDK/API support for system integration?
Yes, we provide SDK documentation and technical support for developers integrating our Android and Windows-based devices with your existing software systems, WMS, or ERP platforms.

14. What if we receive defective goods?
Please send us photos or a short video of the issue as soon as possible. Once confirmed, we will arrange a free replacement or repair according to our warranty policy.

15. Do you offer remote or on-site technical support?
Yes. Our technical team offers remote diagnostics and troubleshooting via phone, email, or remote login, and can arrange on-site support for large deployments upon request.